Here's how to get a Cook's truck pointed toward Ocala
Call or text 866-266-5709 and tell us where in Marion County you are. The form below reaches the same office, and someone will call you back with a window.
Cook’s is headquartered at 37 Fairmont Ln in Palm Coast, FL 32137. There is no Ocala storefront and we won’t pretend otherwise; the trucks and the phone are the business. For Marion County that means the fastest route to help is a call or a text with your address, the nearest cross street or community name, and a sentence about what the system is doing.
Tell us if the home is on a private well, if there is a gate, and if anyone inside is elderly, very young or managing a breathing condition. A hot house in Ocala in July is not a comfort problem for those residents, it is a health problem, and dispatch moves those calls to the front.
For commercial calls, barns and farm offices included, give us the business name and who will meet the technician on site.
Before you pick up the phone
How much notice do you need for a routine visit in Ocala?
A few days is ideal. We cluster Marion County maintenance and estimates onto route days so the drive from Palm Coast is shared across several stops. Repairs that can’t wait are handled differently; say so when you call.
We're behind a gate in On Top of the World. What do you need from us?
The gate name or entrance you use, any visitor code or the name to leave at the guardhouse, and a phone number that will be answered when the truck is a few minutes out. The same goes for Golden Ocala, Stone Creek and the farm gates up toward Reddick.
Does texting a photo of the nameplate and the thermostat help?
Enormously. The nameplate tells us the model, age and refrigerant so the right parts ride along from Palm Coast. The thermostat photo tells us what the system thinks it is doing. Send both to 866-266-5709 with your address.
- Phone / text
- 866-266-5709
- Hours
- 24 hours, 7 days
- support@cooksair.com
- Headquarters
- 37 Fairmont Ln, Palm Coast, FL 32137
Or call this minute
{{phone}}, answered 24 hours a day, including nights and weekends.